Delete issue gives blank screen

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mushu
Posts: 360
Joined: 04 Jan 2017, 17:41

Delete issue gives blank screen

Post by mushu »

Windows, Mantis 2.25.6

Just updated from 2.25.2 and when I delete a ticket by pressing the [delete] button it goes to this webpage bug_actiongroup.php and stays there on a blank white screen. Obviously I missed something when updating, where do I begin to check for the problem? Browser console shows no errors or messages at all and ad blockers are turned off.
mushu
Posts: 360
Joined: 04 Jan 2017, 17:41

Re: Delete issue gives blank screen

Post by mushu »

Still unable to figure out how to troubleshoot this as there is no error showing, it acts like some javascript isn't doing the redirect back to the my_view page...?
cas
Posts: 1642
Joined: 11 Mar 2006, 16:08
Contact:

Re: Delete issue gives blank screen

Post by cas »

@Mushu,, start disabling the plugins and see if it then works ok.
If yes, enable plugins one by one to find the cause.
If not, raise an issue.
mushu
Posts: 360
Joined: 04 Jan 2017, 17:41

Re: Delete issue gives blank screen

Post by mushu »

THANK YOU!

It appears that EmailReporting is the culprit. Now to find out what I missed when updating since I use my original config file from the old config directory, so if anything changed that requires updates to my config then I won't know to update that.

I also have to do a file compare and edit the core files in certain places to enable the Template system to make the Mantis emails pretty because by default they are ugly (lol). Would be awesome if Mantis would build in a template system for emails but along with OAuth support that will probably never happen...

/sad
mushu
Posts: 360
Joined: 04 Jan 2017, 17:41

Re: Delete issue gives blank screen

Post by mushu »

In case this helps:

Code: Select all

EmailReporting  v0.10.1

Code: Select all

         Site Information
MantisBT Version   2.25.6
Schema Version   211
PHP Version   5.6.36
Database Driver   mysqli
Database Version, Description   5.7.13, 5.7.13-log
mushu
Posts: 360
Joined: 04 Jan 2017, 17:41

Re: Delete issue gives blank screen

Post by mushu »

SOLVED

I had to update the EmailReporting plugin to the v11-DEV version it appears. See: viewtopic.php?t=28246
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