Mantis Bug Tracker - Forums

$g_from_email is the "From" in emails.
$g_return_path_email is the return address for bounced mail.

EmailReporting will try to match an issue number in the subject line to an existing issue. If found the email will be added as a note
The mailbox the email was received in is unimportant at this point

If the email could not be matched to an existing issue, then a new issue will be created. The mailbox the email was received is now important to decide default project and category

In short. Set those 2 settings to the email addresses of an mailbox thats being monitored by EmailReporting. It does not matter which one

Finally i solved the problem.

I changed the TCP port and it seems to work

Thanks for your help

to what did you change it?

Host Name - ip address of the mail server
TCP PORT - 993
Connection Encryption - SSL
Verify SSL Certificate - NO
Username - The username of the mailbox that should be used to receive mail
Password - The password of the mailbox that should be used to receive mail
Authentication method - login

Olso, i should say, that it was very important to set the configuration olso in the config_inc.php file:


# --- Email Configuration ---

$g_allow_signup = ON;
$g_enable_email_notification = ON;
$g_phpMailer_method = PHPMAILER_METHOD_SMTP;
$g_smtp_host = 'ip address of the mail server';
$g_smtp_connection_mode = '';
$g_smtp_port = '25';
$g_smtp_username = 'The username of the mailbox that should be used to receive mail';
$g_smtp_password = 'The passwordof the mailbox that should be used to receive mail';
$g_administrator_email = 'The administrator_email';
$g_webmaster_email = 'The webmaster_email';
$g_from_email = 'The username of the mailbox that should be used to receive mail';
$g_return_path_email = 'The username of the mailbox that should be used to receive mail';
$g_from_name = 'the name of our team';
$g_email_send_using_cronjob = OFF;
# $g_log_level = LOG_EMAIL | LOG_EMAIL_REIPIENT | LOG_FILTERING | LOG_AJAX | LOG_DATABASE | LOG_LDAP;
# $g_log_destination = 'the log destination file';

I must say that our boy who works in our company with AIX and Servers helped me a lot
He fixed this in 15 min ( i need to read a lot )

The part in the config_inc.php has little to do with EmailReporting receiving emails. It basically deals with all email MantisBT tries to send (EmailReporting of course uses that system)

Hello,

When someone is sending an mail, but the main address used for creating new issue, is in CC, this plugin is converting this mail in a new issue.

Is it possibile with some configuration, to eleminate creating new issue, when the adress is in CC ?

No not at this moment

EmailReporting is designed to process all emails that are in the mailbox it is monitoring
You could of course modify plugin yourself as needed

Why was the email address in the CC when you apparently don't want it to be converted to an issue?

Yes It seems strange, mabay i should find a way with exchange to delete all mail that are in CC, because there is no sense at all.

thank you

Exchange can have rules on incoming emails. You could try that

Hello,

I have a issue regarding the email reporting. When the notes are added into the case that is open, even the attachment keep adding into dhe note.

In this case, i have to delete manually the attachment.

Is there any way to not add the attach that is, actually insert once ?

I take it you mean you have an email that is being send back and forth with the same attachment in it
You do not need that same attachment added multiple times to the issue.

Currently EmailReporting does not verify whether the same attachment has already been imported before. I suggest you report this to the MantisBT bugtracker https://www.mantisbt.org/bugs/ as a feature request and use the project "Plugin - EmailReporting"
Hopefully this will be added in future versions

Should i use the same username and passoword used for the forum ?

Because i am trying but i can't log in

NandoNaldo wrote:Should i use the same username and passoword used for the forum ?
Because i am trying but i can't log in

These are separate accounts.
I created an account NandoNaldo for you.
You should get email to activate the account.