Reminder Plugin for mantis 2.X

[amphetamine]

finally,

Code: Select all

Finished Reminder Test

Thank you!

[Cy4n]

Hi,
when I´m accessing bug_reminder_mail.php
I´m getting error:

"It is not allowed to run this script with PHP SAPI name: fpm-fcgi."

do you have some hint how to fix this?
I´m using Apache 2.4 & php 7.4:

PHP Version 7.4.18
Database Driver mysqli
Database Version, Description 10.3.29, 10.3.29-MariaDB

[cas]

That script cannot be run in the foreground, needs to be scheduled.
However there is a test version available (same directory) which allows you to test the functionality

[atorde]

Hello,
I have BT version 2.26.2 and Reminder version 2.21 installed.
I have installed the component and configured the front options. Additionally I have configured the confg_inc.php variable:
$g_path = 'https://tickets.bitcrumb.es/' and I have deleted the .htaccess file
When I launch the scripts from putty ssh (bug_reminder_mail_test.php, bug_reminder_mail.php, bug_feedback_mail_test.php, bug_feedback_mail.php or test.php) nothing happens and no message is displayed. The way to launch them is: php -f bug_feedback_mail_test.php
If I launch the scripts from a browser the following happens:
test.php--> shows only the Starting Program message and nothing else.
If I launch the bug_reminder_mail_test.php or bug_feedback_mail_test.php scripts it shows me a 500 error.
What am I doing wrong?

Thank you so much

[cas]

Are you running unde Windows or Linux?

[atorde]

Linux, in a private hosting. ionos

[cas]

So you woould run it like:
/usr/local/bin/php /path/to/mantis/plugins/Reminder/scripts/bug_reminder_mail_test.php
The above assumes php is installed in /usr/local/bin

[atorde]

error 500 keeps appearing

[cas]

and if you use /usr/local/bin/php , still the same issue?

[atorde]

With that path it doesn't seem to find the php statement.
I have looked and from the ssh it seems that the php command uses version 4.4.9 but from the web browser it uses version 8.3





If I use the path where the php resides, the 500 error does not appear

[cas]

You can update the php version for your CLI too:

Code: Select all

sudo update-alternatives --set php /usr/bin/php8.3

Now the script is running without errors. Output depends on your settings of the plugin within Mantis.

[atorde]

I am on private hosting (Ionos.es) and the use of SUDO is not allowed. The only solution they offer is to execute the following command from SSH


The plugin configuration I have is the following


And here is an example of an incident that meets the requirements for the reminder.
Emails from the Mantis system are received perfectly, so I rule out that being the problem

[cas]

with a limit of 2 days, this ticket was not yet apoplicable. Please use one with a clear date withing the timeframe.
Also did you check that email works fom the commandline? Are your mail settings correct in php.ini?

[atorde]

The ticket with the previous due date should work the same because there is a parameter in the plugin that indicates whether past due dates are ignored and I have it set to off.



On the other hand, I cannot change the php.ini file in the ssh console because it is on shared hosting and it is not allowed.
I understand that the email works correctly because both Mantis and the triggerClose 0.1 plugin are sent correctly. Is there any other way through the web browser to check its operation?

[cas]

the test scripts you can run from the browser, no problem