To notify or to not notify
Posted: 06 Dec 2010, 09:47
Hi,
we have the following kinda conflicting requirements:
1. We have users reporting bugs or problems on their own behalf. They are interested in getting notified when the status changes.
2. Users that report problems on behalf of others and are NOT interested in the proceedings
Currently the system is configured to not notify the creator of a case as to not swamp user type 2 with unneccessary mail.
It seems to me, that I cannot configure Mantis to satisfy both. I tried teaching user type 1 to click on 'monitor bug' or add a note, but they are pretty resistant to advice. They later complain that they only 'sometimes' get mail (of course we know this is as soon as they added a note).
What I'm looking for is either a way to configure notification per user (don't think this exists) or at least a way for user type 2 to de-susbcribe from mail notification. User type 2 is more technical and they will de-register as soon as the mails are getting on their nerves.
Am I overlooking something? We are running 1.1.6 right now but are planning to upgrade to the latest and greatest ver soon.
Thank for all efforts,
/Gerold
we have the following kinda conflicting requirements:
1. We have users reporting bugs or problems on their own behalf. They are interested in getting notified when the status changes.
2. Users that report problems on behalf of others and are NOT interested in the proceedings
Currently the system is configured to not notify the creator of a case as to not swamp user type 2 with unneccessary mail.
It seems to me, that I cannot configure Mantis to satisfy both. I tried teaching user type 1 to click on 'monitor bug' or add a note, but they are pretty resistant to advice. They later complain that they only 'sometimes' get mail (of course we know this is as soon as they added a note).
What I'm looking for is either a way to configure notification per user (don't think this exists) or at least a way for user type 2 to de-susbcribe from mail notification. User type 2 is more technical and they will de-register as soon as the mails are getting on their nerves.
Am I overlooking something? We are running 1.1.6 right now but are planning to upgrade to the latest and greatest ver soon.
Thank for all efforts,
/Gerold