Duplicate key error message when creating/updating ticket
Posted: 30 Aug 2011, 13:40
Hello,
I am working on a project where I P2Ved my server which is housing my Mantis application. I have been doing some testing and when I go to create a new ticket or update a ticket, I'm getting the following error:
APPLICATION ERROR #401
Database query failed. Error received from database was #1062: Duplicate entry '118581' for key 1 for the query: INSERT INTO mantis_bug_history_table
( user_id, bug_id, date_modified, type, old_value, new_value, field_name )
VALUES
( ?, ?, ?, ?, ?,?, ?).
Please use the "Back" button in your web browser to return to the previous page. There you can correct whatever problems were identified in this error or select another action. You can also click an option from the menu bar to go directly to a new section.
I'm getting this exact same error regardless of the project I try to create a ticket in or ticket I attempt to update. However, what is odd is the ticket I create or note I post to the ticket still shows up after receiving this error message.
Any help would be appreciated.
Thanks,
Sheel Shah
Society of Actuaries
I am working on a project where I P2Ved my server which is housing my Mantis application. I have been doing some testing and when I go to create a new ticket or update a ticket, I'm getting the following error:
APPLICATION ERROR #401
Database query failed. Error received from database was #1062: Duplicate entry '118581' for key 1 for the query: INSERT INTO mantis_bug_history_table
( user_id, bug_id, date_modified, type, old_value, new_value, field_name )
VALUES
( ?, ?, ?, ?, ?,?, ?).
Please use the "Back" button in your web browser to return to the previous page. There you can correct whatever problems were identified in this error or select another action. You can also click an option from the menu bar to go directly to a new section.
I'm getting this exact same error regardless of the project I try to create a ticket in or ticket I attempt to update. However, what is odd is the ticket I create or note I post to the ticket still shows up after receiving this error message.
Any help would be appreciated.
Thanks,
Sheel Shah
Society of Actuaries