Mantis Bug Tracker - Forums

we've installed mantis V.1.2.9 with email plugin. It works well, but we've observed a strange issue.
If there is an existing ticket and an update of it, then sends the system a notification email. so far so good.
But if a recipient sends an autoreply email (vacation notify) will a new ticket with new ticket-ID be created.

This happens on every autoresponding emails.
Are there some settings of the email parser?

Is EmailReporting allowed to add notes? (See the configuration options)

Which version of EmailReporting are you running?

One more option should be considered.

If an issue is past the bug_readonly_status_threshold then a new issue will be created with a relation to the old one. This by default happens to issues past the RESOLVED status

The above might change in 0.9.0. But i'm still thinking about it

@SL-Gundam

Hi,

we're running email plugin 0.8.4, EmailReporting allowed to add notes is enabled.
That's why we are allow to do the complete (nearly) workflow via email.
Whats the bug_readonly_status_threshold?
The concerning tickets are not in the RESOLVED status.
We have created some other states between the default state-numbers but we did not change the default states.
By the way, where may we get the mentioned plugin version 0.9.0?

0.9.0 (0.9.0-DEV) is currently in development but because of a change in 1.2.6, it could fix some problems that occur as a result of that change

follow the links on this page: http://www.mantisbt.org/wiki/doku.php/m ... lreporting

bug_readonly_status_threshold is a setting that can be found in the config_defaults_inc.php found in the root of the mantisbt folder