Mantis Bug Tracker - Forums

Hi, I've searched that particular forum for help and didn't see anything.

How does one setup this plugin after it's installed to go to a generic alarm email I could make?

I have it installed no problem just need info on what I should do from here to actually use this

Generic alarm email? Email Reporting is only meant to import emails and convert them into new issues or notes.

Please go to "Manage Email Reporting" to add mailboxes from which emails will be retrieved.

Please also read the readme file found in the "doc" folder. It contains most of the needed information to get EmailReporting running

Hello,

I have this problem when i configure EmailResponsing, I have some trouble like

Mailbox: Post Activation
Message: Failed to connect to the mail server
array(11) {
["enabled"]=>
bool(true)
["description"]=>
string(3) "End"
["mailbox_type"]=>
string(4) "POP3"
["hostname"]=>
string(19) "ssl://pop.gmail.com"
["port"]=>
int(995)
["encryption"]=>
string(3) "SSL"
["erp_username"]=>
string(17) "*******@gmail.com"
["erp_password"]=>
string(12) "MjYwMDMxMjM="
["auth_method"]=>
string(4) "USER"
["project_id"]=>
int(1)
["global_category_id"]=>
int(1)
}


Mailbox: End
Message: Failed to connect to the mail server


Done checking all mailboxes

For the configuration I do this :

Enabled : YES
Description : Post Activation
Mailbox type : POP3
TCP Port : (still blank)
Connection encryption : SSL
Username : *******@gmail.com
Password : ********
Authentification method : USER

And of course, on my Gmail account I activated de POP protocol.

Help me please !!

As far as i can see the mailbox is set up properly.

The only thing i can think of that might be causing issues is a firewall thats blocking outgoing connections

thanks for your quickly help,
how to repair that?

https://www.dropbox.com/s/82vr7v7lyhzib ... .57.03.png
what's wrong?
please help me

If a firewall is blocking access to the internet you need to make sure that the blockade is removed. I assume you know your server environment better then me.

This is not something MantisBT and/or EmailReporting can fix or work around. So if you cannot figure this out i will need to know more about your server environment.

What OS are you using?
What firewall software are you using?

thanks for help

imy OS is windows 8.1 and my Firewall software is AVG (i remove it and i deactivate it)

thanks

It should be enough to just allow the php process or apache process (depending on your webserver and php integration) access to the internet within your firewall

any idea !!