Mantis Bug Tracker - Forums

Hello everybody,

we use Mantis 1.2.14 with EmailReporting 0.9.0-dev.

When I write a html mail in outlook, mantis create a ticket without word wraps.
I think it is a problem with the charset, because text mails works fine!

So which charset i had to use?

Thanks!

Best regards
hansdampf

The charset should be set to the charset of your MantisBT database/tables/fields.

Usually this is UTF-8 but it could be different for you

Word wraps are probably a cause of plain text emails versus html emails converted to plain text (the conversion is done using http://simplehtmldom.sourceforge.net/)

html markup is not supported so you will never see full html tickets.

Usually emails contain 2 versions of themselves. A html version and a plain text version. If EmailReporting can find the plain text version it will use it but a mail server like Microsoft Exchange does not provide these by default to pop3 and imap clients. But it can be enabled

I have activate in Microsoft Exchage, that the emails convert into plain text version. Now it works.

Thanks !

Best regards
hansdampf