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imposible to move a ticket from a project to another
Posted: 13 Nov 2013, 09:04
by Dienson
Hello,
Since the update mantis 1.2.11 to 1.2.15
It is imposible to move a ticket from a project to another.
Error message: This is a duplicate file. Please delete the file first.
Can you help me?
Re: imposible to move a ticket from a project to another
Posted: 14 Nov 2013, 14:06
by atrol
Do you store your attachments in database or in file system?
There will be some bugs fixed in 1.2.16 which might be related to your issue, e.g.
http://www.mantisbt.org/bugs/view.php?id=15572
Re: imposible to move a ticket from a project to another
Posted: 18 Nov 2013, 09:44
by Dienson
Hello,
I updated my Mantis to Mantis 1.2.16 Dev.
Still can not move a ticket.
Re: imposible to move a ticket from a project to another
Posted: 18 Nov 2013, 17:33
by atrol
atrol wrote:Do you store your attachments in database or in file system?
Re: imposible to move a ticket from a project to another
Posted: 19 Nov 2013, 08:05
by Dienson
My store is in a file system
Re: imposible to move a ticket from a project to another
Posted: 19 Nov 2013, 20:38
by atrol
I was not able to reproduce the issue.
I tried with two projects where both projects are configured to use the same directory to store attachments.
I tried also two projects where the projects use different directories to store attachments.
Re: imposible to move a ticket from a project to another
Posted: 20 Nov 2013, 11:06
by Dienson
error occurs when the ticket has three or more attached file
Re: imposible to move a ticket from a project to another
Posted: 20 Nov 2013, 21:08
by atrol
I was also not able to reproduce your problem with three attchments.
Did you check web server / PHP / database log files for warnings or errors?
Do you get any errors or warnings when running admin/check.php?
Additional information listed below may be useful:
- Exact version of PHP, Database, Web server and Operating System
- Relevant customizations (e.g. changes in config_inc.php, etc)
- Installed plugins or custom functions ?
- Was the MantisBT source code modified in any way ?
Re: imposible to move a ticket from a project to another
Posted: 26 Nov 2013, 08:37
by Dienson
- version PHP 5.3.5
- version Apache 2.2.17
I left a version Mantis 1.2.11 not customize to version 1.2.15
and i had no problem with the version 1.2.11
Re: imposible to move a ticket from a project to another
Posted: 26 Nov 2013, 12:04
by atrol
atrol wrote:
Did you check web server / PHP / database log files for warnings or errors?
Do you get any errors or warnings when running admin/check.php?