Mantis Bug Tracker - Forums

Hi All,

I had upgraded mantis 1.2.10 to 1.2.15 after which i noticed that emails not working. I had taken the complete mysql dump and restored onto a new mantis server. I have not copied any app side codes or config etc...

I noticed that mantis is not sending emails for any updates.

So all the email are cluttered into the mantis_email_table I have cleared some 4000 emails out of this table.

I had ensured that valid options are marked tick on account preferences and the email notifications in the GUI.

MantisBT Version 1.2.15
Schema Version 183
Mysql Distrib 5.5.32
PHP 5.4.19

Note : I am able to send email from the server manually running the mail -s command so its not MTA related or network issues. I have valid ports open in the security group.

I recommend to upgrade to 1.2.17 as a first step.
We replaced the underlying mail library in 1.2.16, thus it makes not sense to have a look for problems in 1.2.15
http://www.mantisbt.org/bugs/view.php?id=15958

Hi,

Thanks for the response, I have installed latest version of mantis 1.2.17 but still i noticed that emails are not being sent for the signup newuser account.

Please let me know if this is something to do with phpmailer configuration

Regards
Sriram Nandakumar

Before update to 1.2.17

sriram.n wrote:I noticed that mantis is not sending emails for any updates.

After update

sriram.n wrote:i noticed that emails are not being sent for the signup newuser account.

Does it mean, that emails for updates are working now?

Thanks for the response.

No atrol emails are not working even for the updates, for you information I had launched mantis instance in the amazon cloud. EC2

Did you check your web server and mail server logs for errors and warnings?
Of course you should read this post with lot of valuable information http://www.mantisbt.org/forums/viewtopi ... =3&t=15398

You should also post your MantisBT mail configuration.

Hey Atrol,

Below is the config_inc.php after I added smtp and other parameters mails started going out but unfortunately mail started going to all in our email server. Those who did not even create a ticket in mantis started receiving emails about ticket update and other signup notifications.

How can i avoid this may be use gmail will help ?

May be because I used my SMTP email address which is my email domain admin it fetched all the other email address and posted emails ? not sure

Now i am bothered to enter any email account in the smtp settings ?

any help will be appreciated

Before

<?php
$g_hostname = 'localhost';
$g_db_type = 'mysql';
$g_database_name = 'bitnami_mantis';
$g_db_username = 'xxxxx';
$g_db_password = 'xxxxx';
$g_enable_email_notification = ON;
?>

---------------------------------------------------------------------------
After

<?php
$g_hostname = 'localhost';
$g_db_type = 'mysql';
$g_database_name = 'bitnami_mantis';
$g_db_username = 'xxxxx';
$g_db_password = 'xxxxxx';
$g_allow_signup = ON;
$g_enable_email_notification = ON;
$g_phpMailer_method = PHPMAILER_METHOD_SMTP;
$g_smtp_host = 'smtp.gmail.com';
$g_smtp_connection_mode = 'tls';
$g_smtp_port = 587;
$g_smtp_username = 'youraccount@gmail.com';
$g_smtp_password = '*********';
$g_administrator_email = 'youradmin@whatever.com';
?>

You didn't respond to my question about mail logs.
Maybe this one is also your problem http://www.mantisbt.org/forums/viewtopi ... =3&t=22177

Hi,

emails are going out now after i had changed the PHPMAILER_METHOD_SENDMAIL to sendmail instead of smtp.

But I am having problems with the email notification settings i am not sure who is getting notified don't know what is the default settings.