Mantis Bug Tracker - Forums

Hello. MantisBT users have stopped receiving email notifications for a while now.
The notification setting: $g_enable_email_notification = ON; is in the config_inc.php file. Settings weren't changed so i'm not sure why notifications have stopped.

Here is a snippet of the logs when '$g_log_level = LOG_EMAIL;' is enabled:

2014-05-30 10:40 ART mail Issue = 0000060, Type = bugnote, Msg = 'email_notification_title_for_action_bugnote_submitted', User = @U12, Email = 'user1@banksdih.com'.
2014-05-30 10:40 ART mail message 0000546 queued
2014-05-30 10:40 ART mail Issue = 0000060, Type = bugnote, Msg = 'email_notification_title_for_action_bugnote_submitted', User = @U4, Email = 'user2@banksdih.com'.
2014-05-30 10:40 ART mail message #547 queued
2014-05-30 10:40 ART mail Issue = 0000060, Type = bugnote, Msg = 'email_notification_title_for_action_bugnote_submitted', User = @U5, Email = 'user3@banksdih.com'.
2014-05-30 10:40 ART mail message #548 queued
2014-05-30 10:40 ART mail Issue = 0000060, Type = bugnote, Msg = 'email_notification_title_for_action_bugnote_submitted', User = @U6, Email = 'user4@banksdih.com'.
2014-05-30 10:40 ART mail message #549 queued

2014-05-30 10:40 ART mail Processing e-mail queue (502 messages)
2014-05-30 10:40 ART mail Sending message #50 queued on 2014-01-28 10:26 ART
2014-05-30 10:40 ART mail ERROR: Message could not be sent - Could not instantiate mail function.
.
.
.
2014-05-30 10:43 ART mail Sending message #452 queued on 2014-05-20 16:40 ART
2014-05-30 10:43 ART mail ERROR: Message could not be sent - Could not instantiate mail function.
2014-05-30 10:43 ART mail Sending message #453 queued on 2014-05-20 16:40 ART

The provided information is not sufficient to provide any help in resolving the issue.
All I can say at the moment that MantisBT tries to send 502 mails and all went well in MantisBT.

You should provide at least your email configuration (do you use SMTP, mail or sendmail?)
Did you check web server and mail logs? Are there any warnings or errors in it?

Are you able to sent emails from same system by using other applications?

BTW, having a look at your settings (especially the green ones)
Do you really want to sent that much emails?
e.g. administrators and managers get email whenever any user adds a note to any issue.
Maybe this is also the reason for your problem as your emails might get rejected as some kind of spam.

Are you referring to the Email configuration in the config_inc.php file for mantis? If so then the only email configuration i have for mantis is:

$g_enable_email_notification = ON;

This is all i had and it was working.

judan wrote:$g_enable_email_notification = ON;

As a side note: This is the default setting. You don't need to set it again in config_inc.php.

You didn't respond to my other questions.

Hi Atrol. We have resolved this issue. The problem was with our server. Thanks for your replies and comments.