Reporting for someone else possible?
Posted: 29 Nov 2006, 14:46
Running version 1.1.0a1
Our IT-department needs the ability the report an issue and fill in a reporter name (instead of their own). This because some bugs/issues are reported by phone or email to the helpdesk and we want the original reporter in the Issue.
I know it is possible to change the 'Reporter' later via 'Updating Issue Information' but it would be nice to have a list in the report-screen.
Tried already to create a custom-field but could not get it to show a list of 'reporters'.
any ideas are more then welcome!
Our IT-department needs the ability the report an issue and fill in a reporter name (instead of their own). This because some bugs/issues are reported by phone or email to the helpdesk and we want the original reporter in the Issue.
I know it is possible to change the 'Reporter' later via 'Updating Issue Information' but it would be nice to have a list in the report-screen.
Tried already to create a custom-field but could not get it to show a list of 'reporters'.
any ideas are more then welcome!