Replies to a Solved/Closed issue creates a new issue
Moderators: Developer, Contributor
Replies to a Solved/Closed issue creates a new issue
We have a problem when someone replies to a solved issue that EmailReporting then creates a new issue. It's usually happens when we solve an issue and the reporter replies to the solved e-mail with a "Thanks". Then a new issue is created which we find a bit annoying. Can something be done to prevent this from happeing?
Re: Replies to a Solved/Closed issue creates a new issue
The problem is the readonly threshold of MantisBT
Check your config_inc.php (or the defaults version) and check the variable: $g_bug_readonly_status_threshold
An issue becomes readonly if it passes this threshold and it can no longer be reopened normally
But there are still some discussions about this so this might be changed
Check your config_inc.php (or the defaults version) and check the variable: $g_bug_readonly_status_threshold
An issue becomes readonly if it passes this threshold and it can no longer be reopened normally
But there are still some discussions about this so this might be changed