Mantis Bug Tracker - Forums

We have a problem when someone replies to a solved issue that EmailReporting then creates a new issue. It's usually happens when we solve an issue and the reporter replies to the solved e-mail with a "Thanks". Then a new issue is created which we find a bit annoying. Can something be done to prevent this from happeing?

The problem is the readonly threshold of MantisBT

Check your config_inc.php (or the defaults version) and check the variable: $g_bug_readonly_status_threshold

An issue becomes readonly if it passes this threshold and it can no longer be reopened normally

But there are still some discussions about this so this might be changed