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Signature - E-Mail

Posted: 30 Aug 2016, 05:47
by Ludovic.W
Hello,

I use Mantis for a professional and wanted to know if it there's a way to disable email signatures that we receive .

We get a lot of enamel with too many signatures and would remove them.

Thank you and good day

Re: Signature - E-Mail

Posted: 30 Aug 2016, 06:38
by atrol
Not sure what you mean with it. Mantis does not send any signature (at least not something that I know as something which is called signature)
Can you provide an example of such a signature?

Re: Signature - E-Mail

Posted: 30 Aug 2016, 11:47
by Ludovic.W
I'm not talking signatures sent by Mantis.

I talk signatures sent by customers.

I put a picture to show you.

Sorry for my English , I use a translator.

Re: Signature - E-Mail

Posted: 30 Aug 2016, 12:11
by atrol
Do you use this plugin to allow your customers to reply via email?
https://mantisbt.org/wiki/doku.php/mant ... lreporting

Re: Signature - E-Mail

Posted: 30 Aug 2016, 14:48
by Ludovic.W
I don't know, but I keep you informed.

I will inquire.

Thank for your answers.

Re: Signature - E-Mail

Posted: 02 Sep 2016, 13:38
by Ludovic.W
Yes I use the plugin Emailreporting.

Re: Signature - E-Mail

Posted: 02 Sep 2016, 13:43
by atrol
I moved the post to the right forum.

Re: Signature - E-Mail

Posted: 02 Sep 2016, 18:26
by SL-Gundam
Hi

There are several ways to remove certain content from emails

You need to go to Manage -> Manage Email Reporting -> Manage Configuration Options
Here you will find all the possible options for this plugin
  • Remove MantisBT notification emails from replies
  • Remove all replies from notes
  • Remove Gmail style replies (English only) from notes (mail_remove_replies should be YES)
There is also a set of options under the group: "Strip signature configuration options (Experimental)"
  • Strip signature from email body
  • Delimited by
Let us know if this helps of if you need more help