Mantis Bug Tracker - Forums

Dear Atrol,

With all the great improvements in new MantisBT 2.x, me and my users (piloting new version with selected users) are confused about not finding "Attached Files" section, as well as central "Upload file" box (only under the 'add note' - something we have disabled in MantisBT 1.2.x). We use MantisBT more like case management system - and we use attachments extensively. People opening the case would like to see the case with all the supporting attachments. Now attachments are mixed-up with notes. It means that one needs to travel over all notes to collect attachments!? Some of our tickets have up to 200 notes and dozens of attachments. With new setup these cases are basically unmanageable - only 'small' tickets are more-or-less OK - while still not convenient. Is there an setup option where one can have attachments displayed in the old way - grouped together?

Thank you,
Avetis

aavagyan wrote:Is there an setup option where one can have attachments displayed in the old way - grouped together?

There is no option for it.

Maybe setting the following option to a very large value could be a workaround for you.

Tried all sorts of values, from 0 to 1000000000. No difference. I will fill a ticket at https://www.mantisbt.org/bugs/ hoping that this is some sort of bug and not decision to kick-out something, which worked well for 10+ years.

Thank you.

aavagyan wrote:hoping that this is some sort of bug and not decision to kick-out something, which worked well for 10+ years.

It's not a bug, but a decision of vboctor. Maybe he was not aware of such a use case when removing the attachment section.

To follow up for other users https://www.mantisbt.org/bugs/view.php?id=22323

I just posted a solution for this issue
Please follow link in previous note.