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Issue confirmation Email- Not received
Posted: 19 Apr 2017, 10:22
by Shemil
While the issue is confirmed by the Manager. Reporter didn't receive Confirmed status mail. Even-though It is selected in Manage configurations-> Email notifications
Re: Issue confirmation Email- Not received
Posted: 19 Apr 2017, 13:58
by atrol
You can enable email logging
http://www.mantisbt.org/docs/master/en- ... ig.logging
Add the following lines to file config_inc.php and adjust to your needs
Code: Select all
$g_log_level = LOG_EMAIL | LOG_EMAIL_RECIPIENT;
$g_log_destination = 'file:/var/log/mantis.log';
Are you aware that by enabling the marked checkboxes ANY reporter will get notifications whenever ANY issue status is changed to acknowledged, confirmed, assigned or resolved?
Re: Issue confirmation Email- Not received
Posted: 20 Apr 2017, 08:28
by Shemil
Thanks for your immediate response.We are using online service for mantis,there we don't have access to configuration files in PHP.
Re: Issue confirmation Email- Not received
Posted: 20 Apr 2017, 12:19
by atrol
I just noticed that you are using MantisHub.
Did you contact MantisHub support for this?