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Reopen a issue by reporter

Posted: 31 May 2017, 13:06
by shanthini.g
Hi

I am using Mantis version 2.3.1

In this version a reporter 1 could not reopen a resolved issue reported by another reporter say reporter 2. Please suggest can give permission to a reporter to reopen all issues

Thanks

Re: Reopen a issue by reporter

Posted: 31 May 2017, 19:21
by atrol
Goto page Manage > Manage Configuration > Workflow Thresholds.
There is a row "Reopen an issue"
Enable checkbox in column "reporter"
Click "Update Configuration"

Re: Reopen a issue by reporter

Posted: 01 Jun 2017, 04:15
by shanthini.g
Thanks for your reply
This is already set. Please refer attached screen shot. Bu this is still not working.