Mantis Bug Tracker - Forums

Dear all,
I am currently migrating a former remedy system into the Mantis system.
I am using an admin role and create/delete issues when not correctly imported into Mantis.
The problem is that:
- -sometimes- after issues deletion for instance, Mantis returns a white page (only the left side of he window is displyed but any action returns a white page,
- the logs are not really indicating a problem,
- after a period of time (few hours), the account becomes active again.

Can anybody please help, since I am blocked on my migration ?

Thanks a lot in advance !

Hard to say anything, just some hints.

You wrote Mantis 2.0, you should user latest 2.5.1

Maybe you should update your PHP version.

Run admin/check/index.php and check any errors or warnings you might get.

Hi atrol,
We are planning the migration into 2.5.1 version asap.
Additional hints:
- there is no running "pending request" in the database,
- only the user who did raise the delete request is "blocked", other users can still manipulate via the Mantis tool,
- the "restore" of the user "rights" is done automatically by Mantis. Is there somewhere in the code such kind of profile restoration which is done after "a period of time" ?

Thanks a lot in advance !

I have found the following error in the error_log file. Does it give you any additional hine ?

Thaks a lot !

[Sun Jul 30 15:34:05.807490 2017] [:error] [pid 4748] [client 147.196.159.32:51109] PHP Catchable fatal error: Argument 1 passed to BugData::loadrow() must be of the type array, boolean given, called in /data/www/rts-support.eurocontrol.fr/htdocs/mantis/core/bug_api.php on line 1486 and defined in /data/www/rts-support.eurocontrol.fr/htdocs/mantis/core/bug_api.php on line 370, referer: http://rts-support.eurocontrol.fr/view_all_bug_page.php

mantisiator wrote:Does it give you any additional hine ?

It does.
But it does not make any sense to me to have a deeper look at it as long as you don't have updated to 2.5.1.

Hi atrol,
As said we are planning the migration asap, as soon as I have finished my migration. In fact, I have started when 2.0 was the latest version (I have added some internal implementation and plugins since then).
Having said that, I have found the problem.
In fact, a token of type 3 is added in the token table for my user when the user deletes an issue.I have to find out why this token is added, but as a workaround, removing the token in the mantis_token_table allows the user to manipulate via the application and not fall into a white page...

Thanks !