Mantis Bug Tracker - Forums

Problem description

We had some problems with sending Mantisbt shipping. It uses PHPMailer and gave problem because of Hostname.domain, specifically in "mantis.*" (look at the bug below). I do not know if the problem is in PHPMailer or the mantisbt tool, but we solved it by setting this parameter, like:

t_mail->Helo = 'mantis.domain.com.br'

in

mantis_directory/core/email_api.php

It's not an Issue, but it's a problem we've had and solved it that way.

We get into trouble by running command:

openssl s_client -starttls smtp -crlf -connect smtp.gmail.com:587

and doing the whole SMTP protocol.

Debug output
Error Log:

2017-11-29 23:30:10 SERVER -> CLIENT: 220 smtp.gmail.com ESMTP k21sm2079012qta.27 - gsmtp 2017-11-29 23:30:10 CLIENT -> SERVER: EHLO mantis.* 2017-11-29 23:30:10 SERVER -> CLIENT: 501-5.5.4 HELO/EHLO argument *"mantis.*"* invalid, closing connection. 501 5.5.4 https://support.google.com/mail/?p=helo k21sm2079012qta.27 - gsmtp 2017-11-29 23:30:10 SMTP ERROR: EHLO command failed: 501-5.5.4 HELO/EHLO argument "mantis.*" invalid, closing connection. 501 5.5.4 https://support.google.com/mail/?p=helo k21sm2079012qta.27 - gsmtp 2017-11-29 23:30:10 CLIENT -> SERVER: HELO mantis.* 2017-11-29 23:30:10 SERVER -> CLIENT: 2017-11-29 23:30:10 SMTP ERROR: HELO command failed: 2017-11-29 23:30:10 SMTP NOTICE: EOF caught while checking if connected 2017-11-29 23:30:10 SMTP Error: Could not connect to SMTP host. 2017-11-29 23:30:10 SMTP Error: Could not connect to SMTP host.

Thanks.

So, in fact, it's an issue, the problem must be at the point where Mantisbt does the SMTP protocol. It should probably be picking up the hostname.domain parameter incorrectly.