CSS problem in IE 11 using vers 2.15.0

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mushu
Posts: 113
Joined: Jan 04, 2017 12:41 pm

CSS problem in IE 11 using vers 2.15.0

Post by mushu » Jun 11, 2018 2:04 pm

MantisBT 2.15.0

We're testing it on DEV prior to moving into Production. One of the testers was using Internet Exploder 11 and was not in full-screen mode, and noticed what appears to be bad CSS (or Javascript) when moving the bottom of the window up & down (decrease & increase browser window size). See attachment.
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mantis-css (Medium).jpg
mantis-css (Medium).jpg (146.64 KiB) Viewed 1219 times
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The "powered by" message moves up and down with the browser window size and writes over the top of whatever is on the screen. QUESTION:could this be caused by any config settings on our part?

atrol
Site Admin
Posts: 7349
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: CSS problem in IE 11 using vers 2.15.0

Post by atrol » Jun 11, 2018 2:57 pm

First of all clear your browser cache as you could encounter curios issues when using different Mantis versions from the same browser.

Furthermore I am quite sure that you don't use the original CSS from Mantis (at least changed background color), but your own one (maybe you have set $g_css_include_file in config_inc.php)

There is one known issue in 2.15.0 when using IE 11 and $g_cdn_enabled = OFF (the default setting)
https://www.mantisbt.org/bugs/view.php?id=23992
Please use Search before posting and read the Manual

mushu
Posts: 113
Joined: Jan 04, 2017 12:41 pm

Re: CSS problem in IE 11 using vers 2.15.0

Post by mushu » Jun 11, 2018 3:03 pm

I have neither of those variables defined in my config file in the config directory, so whatever their default values are is what they are. In the DEV site I don't have any custom CSS either. :-(
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mantis-css1.jpg
mantis-css1.jpg (73.63 KiB) Viewed 1215 times

mushu
Posts: 113
Joined: Jan 04, 2017 12:41 pm

Re: CSS problem in IE 11 using vers 2.15.0

Post by mushu » Jun 11, 2018 3:07 pm

Also:
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mantis-css2.jpg
mantis-css2.jpg (200.19 KiB) Viewed 1215 times

atrol
Site Admin
Posts: 7349
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: CSS problem in IE 11 using vers 2.15.0

Post by atrol » Jun 11, 2018 3:15 pm

Your new screenshot "mantis-css2.jpg" shows the right background color whereas "mantis-css (Medium).jpg" shows another one.

Are both screenshots from the same user on the same system?
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mushu
Posts: 113
Joined: Jan 04, 2017 12:41 pm

Re: CSS problem in IE 11 using vers 2.15.0

Post by mushu » Jun 11, 2018 5:03 pm

No, the first SS was from a Reporter using IE 11 browser, the second one was an Administrator using Chrome. Both people accessing the same server & instance of Mantis 2.15.0 however. It's possible that IE 11 user had some weird settings on their machine or in their browser...when they moved to Chrome the problem went away. I feel in my gut that there is a CSS or Javascript issue in Mantis core code that causes IE 11 to misbehave.

How do your devs test new Mantis versions? I assume you have a regression test harness set up but do you use the top browsers also?

atrol
Site Admin
Posts: 7349
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: CSS problem in IE 11 using vers 2.15.0

Post by atrol » Jun 12, 2018 1:02 am

I don't see this behavior when using IE11.

The user who encounters the issue when using IE11 should try to access https://www.mantisbt.org/bugs
If there is the same issue, there is a problem with his browser.
If there is no problem, there is a problem with your Mantis server installation or maybe some other stuff between the server or the bro´wser (proxy, web application firewall, ...).
Please use Search before posting and read the Manual

mushu
Posts: 113
Joined: Jan 04, 2017 12:41 pm

Re: CSS problem in IE 11 using vers 2.15.0

Post by mushu » Jun 12, 2018 10:36 am

He only gets the visual error when he uses the interactive screen for entering a new ticket. Can you try using IE 11 to enter a new ticket in a smaller window on your side please? My forum login doesn't work for him to enter a test bug on your site apparently.

atrol
Site Admin
Posts: 7349
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: CSS problem in IE 11 using vers 2.15.0

Post by atrol » Jun 12, 2018 11:48 am

mushu wrote:
Jun 12, 2018 10:36 am
My forum login doesn't work for him to enter a test bug on your site apparently.
User accounts of the forum and the bug tracker are separated. You have to create an account at https://www.mantisbt.org/bugs
Please use Search before posting and read the Manual

atrol
Site Admin
Posts: 7349
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: CSS problem in IE 11 using vers 2.15.0

Post by atrol » Jun 12, 2018 12:32 pm

mushu wrote:
Jun 12, 2018 10:36 am
Can you try using IE 11 to enter a new ticket in a smaller window on your side please?
Works for me.
Please use Search before posting and read the Manual

mushu
Posts: 113
Joined: Jan 04, 2017 12:41 pm

Re: CSS problem in IE 11 using vers 2.15.0

Post by mushu » Jun 14, 2018 10:10 am

Okay. I haven't been able to reproduce it on my machine either, but I will have him run system file checker and make sure he's fully patched...otherwise he will have to use Chrome and be done with it. Microsoft makes cr@ppy browsers anyway.

atrol
Site Admin
Posts: 7349
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: CSS problem in IE 11 using vers 2.15.0

Post by atrol » Jun 14, 2018 10:20 am

mushu wrote:
Jun 14, 2018 10:10 am
Microsoft makes cr@ppy browsers anyway.
Just browsers? :wink:
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nibbeb
Posts: 3
Joined: Jul 04, 2018 4:05 am

Re: CSS problem in IE 11 using vers 2.15.0

Post by nibbeb » Jul 04, 2018 4:17 am

Same problem with me (MantisBT 2.15 with IE11)

Toolbar at top right is missing and "Powered by ..." is in the wrong place. Its working fine with Firefox and Chrome
IE11
The attachment mantisbt_IE11.png is no longer available
Fine in Firefox
mantisbt_IE11.png
mantisbt_IE11.png (56.29 KiB) Viewed 947 times

nibbeb
Posts: 3
Joined: Jul 04, 2018 4:05 am

Re: CSS problem in IE 11 using vers 2.15.0

Post by nibbeb » Jul 04, 2018 4:36 am

same screen in firefox is fine.

"https://www.mantisbt.org/bugs/my_view_page.php" is in my IE11 also fine.
mantisbt_FF.png
mantisbt_FF.png (68.71 KiB) Viewed 941 times

nibbeb
Posts: 3
Joined: Jul 04, 2018 4:05 am

Re: CSS problem in IE 11 using vers 2.15.0

Post by nibbeb » Aug 13, 2018 2:45 am

Solved!

You just have to switch of the compatibility mode in IE.
After that it works fine.

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