Reporter cannot close issue for specific projects

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myroullad
Posts: 11
Joined: Jun 13, 2018 1:28 am

Reporter cannot close issue for specific projects

Post by myroullad »

Our reporters cannot close issues. This is the case only for specific projects. Does anyone have an idea as to why?

atrol
Site Admin
Posts: 7774
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Reporter cannot close issue for specific projects

Post by atrol »

Choose the project from the project selection list
Goto page Manage > Manage Configuration > Workflow Tresholds
Check row "Allow Reporter to close Issue"
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myroullad
Posts: 11
Joined: Jun 13, 2018 1:28 am

Re: Reporter cannot close issue for specific projects

Post by myroullad »

Thank you for your reply.
It is already checked (see attachment) but still doesn't work
Attachments
Capture.PNG
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atrol
Site Admin
Posts: 7774
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Reporter cannot close issue for specific projects

Post by atrol »

Maybe there is some misunderstanding.
There is the group of all users with access level reporter and there is the user who reported an issue.
"Allow Reporter to close Issue" allows just the singe user who reported the issue to close it.
Please use Search before posting and read the Manual

myroullad
Posts: 11
Joined: Jun 13, 2018 1:28 am

Re: Reporter cannot close issue for specific projects

Post by myroullad »

In our case, not even the user who opened the specific issue can close it.

atrol
Site Admin
Posts: 7774
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Reporter cannot close issue for specific projects

Post by atrol »

Which Mantis version do you use?
Please use Search before posting and read the Manual

myroullad
Posts: 11
Joined: Jun 13, 2018 1:28 am

Re: Reporter cannot close issue for specific projects

Post by myroullad »

2.14.0

myroullad
Posts: 11
Joined: Jun 13, 2018 1:28 am

Re: Reporter cannot close issue for specific projects

Post by myroullad »

I believe I found the reason this happens! if you try to close an issue and enter a comment then it says "access denied". If you do not enter a comment then it allows you to close it.

atrol
Site Admin
Posts: 7774
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Reporter cannot close issue for specific projects

Post by atrol »

myroullad wrote:
Jun 21, 2018 6:51 am
If you do not enter a comment then it allows you to close it.
OK, so the comment seems to be the root cause for both of your issues viewtopic.php?f=2&t=25654
Please use Search before posting and read the Manual

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