no one can repoen an issue

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myroullad
Posts: 11
Joined: Jun 13, 2018 1:28 am

no one can repoen an issue

Post by myroullad » Jun 13, 2018 6:05 am

For some reason no user is allowed to reopen an issue.They get a message saying "access denied". I believe our settings are correct (see attachment)
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atrol
Site Admin
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Location: Germany

Re: no one can repoen an issue

Post by atrol » Jun 13, 2018 6:33 am

myroullad wrote:
Jun 13, 2018 6:05 am
For some reason no user is allowed to reopen an issue.
Am I understand right: There is not any user (reporter, developer, manager, ...) who is able to reopen any issue on any project?
If so, which version of MantisBT do you use?
Do you have any plugins installed?
Did you change any source for Mantis?
Do you use any custom function?
Please use Search before posting and read the Manual

myroullad
Posts: 11
Joined: Jun 13, 2018 1:28 am

Re: no one can repoen an issue

Post by myroullad » Jun 14, 2018 3:34 am

I apologize. It seems that only reporters are not able to reopen an issue.
Our version is 2.14.0
We did not change any source of Mantis and no plug ins were added.

atrol
Site Admin
Posts: 7349
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: no one can repoen an issue

Post by atrol » Jun 14, 2018 4:11 am

I see just globally changed settings (marked blue)
Maybe there are also project specific settings (would be marked green)
Did you select the affected project from project selection list when taking the screen shot or was "All Projects" selected?
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myroullad
Posts: 11
Joined: Jun 13, 2018 1:28 am

Re: no one can repoen an issue

Post by myroullad » Jun 14, 2018 6:41 am

The screenshot was from the specific project.
The behavior is the same though for all projects.

atrol
Site Admin
Posts: 7349
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: no one can repoen an issue

Post by atrol » Jun 14, 2018 7:24 am

Do you use public or private projects?
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myroullad
Posts: 11
Joined: Jun 13, 2018 1:28 am

Re: no one can repoen an issue

Post by myroullad » Jun 15, 2018 8:20 am

private

myroullad
Posts: 11
Joined: Jun 13, 2018 1:28 am

Re: no one can repoen an issue

Post by myroullad » Jun 21, 2018 6:49 am

I believe I found the reason this happens! if you try to reopen an issue and enter a comment then it says "access denied". If you do not enter a comment then it allows you to reopen it.

atrol
Site Admin
Posts: 7349
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: no one can repoen an issue

Post by atrol » Jun 21, 2018 7:00 am

I am pretty sure I tried also adding a comment when trying to reproduce your issue.
But seems I had some different settings. I will check again later today or tomorrow.
Please use Search before posting and read the Manual

atrol
Site Admin
Posts: 7349
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: no one can repoen an issue

Post by atrol » Jun 21, 2018 8:47 am

I don't have time at the moment to have a deeper look.

There are some code changes in 2.15.0 that are related to status changes and notes https://github.com/mantisbt/mantisbt/co ... 52f64d6b43
You should try if upgrading to 2.15.0 fixes the issue.
You could also try in a first step if changing line 382 of bug_update.php (replace != by ==) fixes the issue.
Please use Search before posting and read the Manual

myroullad
Posts: 11
Joined: Jun 13, 2018 1:28 am

Re: no one can repoen an issue

Post by myroullad » Jun 26, 2018 3:58 am

thank you very much for you time. We will give it a try and let you know!

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