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mantis BT with SLA
Posted: 24 Feb 2020, 04:42
by johnken
In our project we have to implement immediately a professional application which support SLA measurement and SLA riporting. Do you recommend MantisBT for this case or shall we use an other solution?
Re: mantis BT with SLA
Posted: 24 Feb 2020, 08:52
by cas
You can do this with Mantis.
You can use the plugin "setduedate". Next you can measure how you perform. The latter can be done via an export of the data for example from the View Issues page or by using the "Query" plugin
Re: mantis BT with SLA
Posted: 16 Mar 2020, 14:02
by Alvarodun
Which Query plugin do you suggest in a situation like this, Cas?
Re: mantis BT with SLA
Posted: 17 Mar 2020, 09:22
by cas
In the past, I created a query plugin (
https://mantisbt.org/bugs/view.php?id=14633 ) which could work together with phpExcel & phpWord.
For info, see
I have converted that version for Mantis 2.x but actually not released it yet since I wanted it to be more compliant.
Currently it only works with mysql, uses direct mail and is not fully standardized ( although it does work).
Things that need to be updated:
1. Generic DB support
2. Using Mantis mail functionality
3. Upgrade to phpOffice
In case you would like to test the current version, drop me a PM with your mail address.