Mantis Bug Tracker - Forums

Even though under Workflow Thresholds, REPORTER is checked as being allowed to "Report an issue", when one tries, all that happens is they're returned to the report an issue screen. I can attach a screencap video if that will help figure it out

Posting a video might help.

Providing some more information like the following one can also help

- Exact version of MantisBT, PHP, Database, Web server, Browser and Operating System
- Relevant customizations (e.g. changes in config_inc.php, etc)
- Installed plugins or custom functions?
- Was the MantisBT source code modified?

Good points

Version 2.4.0
Schema Version 199
No customizations other than storing uploaded files in directory instead of database
No custom functions
Only plugins are ones that came as part the 2.0 core distro

User "Test" has REPORTER access and the Projects shown are PUBLIC

Video may be found here:

https://www.arcomcontrollers.com/mantis/capture.mov

The referred URL failure is new.

This issue has never occurred for ADMINISTRATORS

KenHorse wrote: 19 Dec 2021, 17:05 Version 2.4.0

Completely outdated version from April 2017.
I recommend to upgrade

KenHorse wrote: 19 Dec 2021, 17:05 Schema Version 199

Should be 209 for your version.
It seems you did not run the upgrade scripts.

What I see in the video is, that you are not even able to change the project.
This might be a JavaScript issue, maybe caused by some browser settings or plugins.
Check your browser console for that, maybe try another browser in a first step.

Ok thanks

I've successfully upgraded

MantisBT Version 2.25.2
Schema Version 209

That seems to have fixed the problem, thanks so much for your assistance!

There remains one issue but there is another thread about it so I will post it there