Reset EMail Not Working
Posted: 20 Dec 2021, 22:51
I successfully installed MantisBT version 2.25.2 on my hosting platform (www.ionos.de). I then logged in and created a user account. When I press "reset password", I see the green message box confirming that the e-mail has been sent but, on the user side, no e-mail is received.
The e-mail configuration in config/config_inc.php is as follows:
The PHP version is 7.4.
The username and password are definitely correct because I am using the same e-mail credentials in another web application and I can see e-mails being correctly received.
I do not believe that the problem lies with the hosting platform because I have another PHP application running on the same platform and generation of e-mails is not a problem.
I know that failure to generate e-mails is a common problem for MantisBT. I have tried all counter-measures suggested by other users but nothing works. Can anyone help?
The e-mail configuration in config/config_inc.php is as follows:
Code: Select all
$g_allow_signup = OFF; //allows the users to sign up for a new account
$g_enable_email_notification = ON; //enables the email messages
$g_phpMailer_method = PHPMAILER_METHOD_SMTP;
$g_smtp_host = 'smtp.ionos.de';
$g_smtp_connection_mode = 'tls';
$g_smtp_port = 587;
$g_smtp_username = 'tepi@xyz.com'; //replace it with your email address
$g_smtp_password = 'MySecretPassword'; //replace it with your email password
$g_administrator_email = 'admin@xyz.com'; //this will be your administrator email address
$g_email_send_using_cronjob = OFF;The username and password are definitely correct because I am using the same e-mail credentials in another web application and I can see e-mails being correctly received.
I do not believe that the problem lies with the hosting platform because I have another PHP application running on the same platform and generation of e-mails is not a problem.
I know that failure to generate e-mails is a common problem for MantisBT. I have tried all counter-measures suggested by other users but nothing works. Can anyone help?
