E-mail notifications are not sent to users

Get help from other users here.

Moderators: Developer, Contributor

Post Reply
gvajda
Posts: 5
Joined: 09 Feb 2022, 08:11

E-mail notifications are not sent to users

Post by gvajda »

Dear All,

We have a problem with email sending since we upgraded to 2.25.2 recently (I know, 2.25.3 was just released in the meantime)
Only developer and above user accounts are receiving notification mails from Mantisbt.

For some reason it turned out that mantis was connecting to the local postfix instead of the configured SMTP server for sending email and due to the security settings external accounts were denied from receiving emails.

Now we managed to make it work by adding our SMTP server as a relay server for the postfix configuration.

Is there a way to skip postfix from the chain and to use our SMTP server directly?
Here is the part from our config_inc.php related to email sending:

# --- Email Configuration ---
$g_phpMailer_method = 'PHPMAILER_METHOD_SMTP';
$g_smtp_host = 'our.smtp.host';
$g_smtp_port = '25';
$g_smtp_username = 'We leave it empty';
$g_smtp_password = 'PW';
$g_administrator_email = 'admin@ourdomain';
$g_webmaster_email = 'admin@ourdomain;
$g_from_name = 'Our name';
$g_from_email = 'noreply@ourdomain';
$g_return_path_email = 'admin@ourdomain';
$g_email_receive_own = OFF;
$g_email_send_using_cronjob = OFF;

Thank you in advance,
Greg
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: E-mail notifications are not sent to users

Post by atrol »

You have to set

Code: Select all

$g_phpMailer_method = PHPMAILER_METHOD_SMTP;
Please use Search before posting and read the Manual
Post Reply