Email on Change of Handler

Get help from other users here.

Moderators: Developer, Contributor

Post Reply
Posts: 4
Joined: 15 Mar 2022, 16:15

Email on Change of Handler

Post by IngoKnieto »

Hello everybody,

Is Mantis in general not able to send an email notification on Change of Handler only to the handler, to whom the issue is assigned to?
I receive email notification on handler changes, when the issue is assigned to any other person, not only to me. I would like to get these notifications only when the issue gets assigned to me.

I'm not sure if my question is already asked here: and answered here ... 066#p67066, this function is a little confusing for me. I would think Mantis should be able to send a notification only to the person, who needs to do something with the issue.

My configuration is (see screenshots):
1. Account settings: Email on Change of Handler is active, any severity
2. Project Email settings: Email on Change of Handler only for User handling the issue (and monitoring and added notes, but I did neither of those in my test).
mantis2.png (66.89 KiB) Viewed 18523 times
mantis1.png (85.96 KiB) Viewed 18523 times
Post Reply