Mantis Bug Tracker - Forums

MantisBT 2.25.4
PHP 8.0.19

I'm wondering if there's a simple way to send an email to our clients when a ticket is closed or resolved.

Example: the "A" customer with email (customer@example.com) sends a mail to our mantis support account (support@example.com) and we have a new ticket created on the mantis.

If we assign this ticket to informer "B", B is getting an email about this, everything is fine at this point, now if B finishes the task, close the ticket, customer A ain't getting any email about the ticket being closed and fixed.

as far as i read, the only way to archive this is creating an account on mantis and associating the customer email to that account, for obvious reasons we can't do that since we have a lot of customers.

Is there any way or plugin to resolve this issue?

Thanks

This would require a plugin to fully automate this. There is a little plugin called Forward issue which you could use from within the issue itself. But then you need to fill the mail and text yourself.