Mantis Bug Tracker - Forums

Dear All,

We currently have the problem that our helpdesk does not receive emails when a new problem is reported.
I have already installed the Event Viewer, but I can also see that the selected persons are not included as recipients for a new ticket.
Unfortunately, I do not know where I can still make settings.
Maybe someone can help me?

Many Thanks

all the other ones do get the email, just helpdesk not?

Yes that's right.

If someone watches the ticket or leaves a note, they will always be notified and the distributor will be contacted. Only when someone opens a new ticket only the reporter gets an email and no one else.
I have already tested different settings but I see no real error

Kind regards