What controls whether "monitors" see note emails?

Get help from other users here.

Moderators: Developer, Contributor

Post Reply
mushu
Posts: 360
Joined: 04 Jan 2017, 17:41

What controls whether "monitors" see note emails?

Post by mushu »

It seems like our customers who are monitoring a ticket are not getting emails when a note is added. No, the [private] box is not checked. Is there a config settings variable or setup screen option that controls this?
atrol
Site Admin
Posts: 8402
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: What controls whether "monitors" see note emails?

Post by atrol »

Threre is column  "Users monitoring this issue" / row "E-mail on Note Added" on page Manage > Configuration > E-mail Configuration
Please use Search before posting and read the Manual
mushu
Posts: 360
Joined: 04 Jan 2017, 17:41

Re: What controls whether "monitors" see note emails?

Post by mushu »

Thanks. I had added a "Predeployment" status and those boxes were not checked in that sconfig screen, but some users aren't getting emails when just a note is added to a ticket they are monitoring. Those people were added as monitors *after* the ticket had been created and had activity in it, if that matters. As well, it is remotely possible that they have some weird filter on their email client also I suppose...ugh. Hte these kinds of problems.
Post Reply