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receveing an email when user reports issue

Posted: 01 Feb 2023, 11:04
by sara.rossi
Is there any configuration option to set this:
When a user creates a ticket users with admin roles receive an email that this thicket had been created.

Is it possible?

I tried to change email notification in manage but it doesn t work, thank you!

Re: receveing an email when user reports issue

Posted: 01 Feb 2023, 14:38
by cas
checkout this page your-mantis-home/manage_config_email_page.php
Think you can achieve this under the heading "Change status to New"