Handling-Person does not get an mail
Posted: 17 May 2023, 06:49
We try to adopt the rules when mails are send.
One use-case is, that only the person who is newly assigned will get an mail about this assignment.
So f.e.: I make e new ticket and assign it to Mary. So for now, Mary won't get a Mail with this. The same problem comes when I change the Assingment, no mail will be send out. And, what I found out too, the I, as the handling-person wont't ge any mail. In sum the Mail does only work for the reported person.
furthermore you should know, that my profile is working fine. When I am the reporting person, I recieve mails from Mantis.
Can you help me please.
One use-case is, that only the person who is newly assigned will get an mail about this assignment.
So f.e.: I make e new ticket and assign it to Mary. So for now, Mary won't get a Mail with this. The same problem comes when I change the Assingment, no mail will be send out. And, what I found out too, the I, as the handling-person wont't ge any mail. In sum the Mail does only work for the reported person.
furthermore you should know, that my profile is working fine. When I am the reporting person, I recieve mails from Mantis.
Can you help me please.
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