Mantis Bug Tracker - Forums

Hello,

I just started working for a company that is tracking their services thru Mantis. The prior tech did not have the original admin login but did have admin privilege to the server. My issue is that I need to be able to logon to the Mantis server directly to update some new information and fields but do not have the admin password. I hooked a keyboard and monitor direct to the server and used the default user name of administrator and password of root and it advises incorrect login.

Please advise how I can reset the main admin password on the server so I can resolve this issue for the company.

Any help is greatly appreciated.

Regards and thanks in advance.

TelCom Products wrote:Hello,

I just started working for a company that is tracking their services thru Mantis. The prior tech did not have the original admin login but did have admin privilege to the server. My issue is that I need to be able to logon to the Mantis server directly to update some new information and fields but do not have the admin password. I hooked a keyboard and monitor direct to the server and used the default user name of administrator and password of root and it advises incorrect login.

Please advise how I can reset the main admin password on the server so I can resolve this issue for the company.

Any help is greatly appreciated.

Regards and thanks in advance.

if you have phpmyadmin it is easy. open the db. wo find the use table. edit the password field with md5 algoritm (pleace check it out the config file. it can be an other algoriytm)