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Admin account is locked out until first login
Posted: 25 Aug 2023, 15:06
by Vit21
I installed Mantis 2.25.7. The script worked fine.
But the system does not let the Administrator on the first login attempt! The standard login/password specified in the documentation ("
administrator"/"
root") is not accepted.
The administrator account is enabled and the hash matches "root".

- mysql-scr1.png (6.98 KiB) Viewed 9459 times
I can't understand it

Where did I go wrong?
Re: Admin account is locked out until first login
Posted: 27 Aug 2023, 07:23
by cas
If it still does not work, I would at least start the installation again. Normally this should work fine.
Which PHP / OS are you using?
Re: Admin account is locked out until first login
Posted: 28 Aug 2023, 06:24
by Vit21
Ubuntu 22.04 / PHP 8.0.30 / MySQL 8.0.34 / Apache 2.4.57
Do I need to completely remove the Mantis catalog and database first and then reinstall?
Re: Admin account is locked out until first login
Posted: 28 Aug 2023, 07:49
by cas
A very clean install is the best in this case since you have not been using it at all.
So yes, I would remove DB and catalog and start all over.
Re: Admin account is locked out until first login
Posted: 29 Aug 2023, 07:57
by Vit21
Happened! Logged into the system. Everything is working!
Why the standard administrator password was not immediately accepted, I don’t know. But it doesn't matter anymore. Now, after reinstallation, everything is in order.
Thanks a lot for the tip!