Is it possible to update the status by sending an email?

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iame
Posts: 16
Joined: 01 Sep 2023, 02:00

Is it possible to update the status by sending an email?

Post by iame »

Is it possible to update the status by sending an email?

for example
When I write "ticket closed" in the mail body of my email, the status of the ticket will change to closed after the email is sent.
Thanks
cas
Posts: 1622
Joined: 11 Mar 2006, 16:08
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Re: Is it possible to update the status by sending an email?

Post by cas »

This is not available out of the box :(
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