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Is it possible to update the status by sending an email?

Posted: 02 Jan 2024, 03:05
by iame
Is it possible to update the status by sending an email?

for example
When I write "ticket closed" in the mail body of my email, the status of the ticket will change to closed after the email is sent.
Thanks

Re: Is it possible to update the status by sending an email?

Posted: 02 Jan 2024, 08:11
by cas
This is not available out of the box :(