Status' and Categories
Posted: 30 Apr 2007, 01:30
Hello Everyone,
Q1 - Statuses
I am currently investigating making some status changes to include 2 new statuses between resolved and closed. There is enough information out there to ensure that I get it working, but I am wondering if I may be causing any issues for my reporting or for the future.
Is there a way to "skip" a status depending on a value in a custom(or existing) field. This is what I am looking at:-
Currently :-
Resolved -> Closed
Proposed
Resolved -> Tested -> Documented ->Closed
Q2 - Categories
Are there any recommendations to the types of categories to use. We're thinking of using names like 'Documentation" "Beta Blocker" GA Blocker" etc. Is this going to cause me problems in the future? (with regards to reports etc)
THANKS!
Q1 - Statuses
I am currently investigating making some status changes to include 2 new statuses between resolved and closed. There is enough information out there to ensure that I get it working, but I am wondering if I may be causing any issues for my reporting or for the future.
Is there a way to "skip" a status depending on a value in a custom(or existing) field. This is what I am looking at:-
Currently :-
Resolved -> Closed
Proposed
Resolved -> Tested -> Documented ->Closed
Q2 - Categories
Are there any recommendations to the types of categories to use. We're thinking of using names like 'Documentation" "Beta Blocker" GA Blocker" etc. Is this going to cause me problems in the future? (with regards to reports etc)
THANKS!