Page 1 of 1
How can users customize the emails notifications they want to receive?
Posted: 24 Jun 2024, 15:39
by cigx
Hi guys,
The administrator of our mantis solution has left the company, I have to take over the subject without any knowledge, I would need your help for different point !
Users are complaining about being spammed with email notifications when they're not even affected by the anomalies, which is the case for me.
I've tried to deactivate all mantis email notifications, but it's impossible to do so via the web interface, either via my user profile, or via the email notifications configuration.
I've unchecked everything and we're still getting spam.
See screenshot below.
Re: How can users customize the emails notifications they want to receive?
Posted: 24 Jun 2024, 16:29
by cas
Email notifications can be set globally and/or on project level.
Did you also check any settings on project level?
Re: How can users customize the emails notifications they want to receive?
Posted: 24 Jun 2024, 18:05
by atrol
cigx wrote: 24 Jun 2024, 15:39
The administrator of our mantis solution has left the company, I have to take over the subject without any knowledge,
Mantis: 2.27.0
Is your signature right?
I am asking as 2.27.0 is not released until now, so is' not clear which code you are running.
Re: How can users customize the emails notifications they want to receive?
Posted: 25 Jun 2024, 07:54
by cigx
cas wrote: 24 Jun 2024, 16:29
Email notifications can be set globally and/or on project level.
Did you also check any settings on project level?
No, because I can't find the properties in the project concerning notifications. I saw that you could unsubscribe from a project to stop receiving notifications. That's what I did, but I'm still receiving them.
atrol wrote: 24 Jun 2024, 18:05
Is your signature right?
I am asking as 2.27.0 is not released until now, so is' not clear which code you are running.
Yes this is what is indicated at the bottom of the mantis web interface
Re: How can users customize the emails notifications they want to receive?
Posted: 25 Jun 2024, 09:25
by atrol
@cigx there was never a public MantisBT 2.27.0-devpatch29 version.
You are running your own patched source version, so supporting is pretty hard, as your instance does not behave like a standard installation.
Re: How can users customize the emails notifications they want to receive?
Posted: 25 Jun 2024, 09:39
by cigx
atrol wrote: 25 Jun 2024, 09:25
@cigx there was never a public MantisBT 2.27.0-devpatch29 version.
You are running your own patched source version, so supporting is pretty hard, as your instance does not behave like a standard installation.
Damn, we had an developer that handled mantis in the company who left.
Ok thanks anyway !