Mantis Bug Tracker - Forums

Hello,

The priorities from my email header will not be mapped; every ticket is created with the default priority of 30. I tried to config for X-Priority and also for Importance. Thanks for help.
Regards

Configuration:

MantisBT-Version 2.27.1
Schema213
PHP 8.3.24
Linux info 3.0 #1337 SMP Tue Jan 01 00:00:00 CEST 2000 all GNU/Linux
mysqli
10.11.13, 10.11.13-MariaDB-log

Plugin Version:
0.11.0-DEV

Config Prio Options -> Yes

5 => '20',
4 => '20',
3 => '30',
2 => '40',
1 => '50',
0 => '10',



Email-Header:

Received: from xxxxxxxxxxxxx by
xxxxxxxxxxxx with mapi id
14.03.0513.000; Thu, 21 Aug 2025 10:19:40 +0200
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: "Milde, Stephan" <milde@rundp.de>
To: xxxxxxxxxxxxxx
Subject: Priority-Test
Thread-Topic: Priority-Test
Thread-Index: AdwSdEjcSKFjY8c+ROqyTpCeRjZ6mw==

Importance: high
X-Priority: 1

Date: Thu, 21 Aug 2025 10:19:40 +0200
Message-ID: <7A68FA1B809E33489186CBCB715005A53B37F45E@xxxxxxxxxxx>
Accept-Language: de-DE, en-US
Content-Language: de-DE
X-MS-Has-Attach:
X-MS-Exchange-Organization-SCL: -1
X-MS-TNEF-Correlator: <7A68FA1B809E33489186CBCB715005A53B37F45E@xxxxxxxxxxxxxxxxxxx>
MIME-Version: 1.0
X-MS-Exchange-Organization-AuthSource: xxxxxxxxxxxxxxxxxxxx
X-MS-Exchange-Organization-AuthAs: Internal
X-MS-Exchange-Organization-AuthMechanism: 04
X-Originating-IP: [xxxxxxxxxxxxxxxxx]
X-EndpointSecurity-0xde81-EV: v:7.9.25.561, d:int, a:y, w:t, t:15, sv:1755744933,
ts:1755764380

I'm having the same issue.
Will debug it and get back to you.

A change from 2022 caused this issue.
Should be fixed now.
https://github.com/mantisbt-plugins/Ema ... 55b0a45660

Sidenote. EmailReporting only checks the priority field, not the importance field.

I suggest keeping all the indexes intact for "Classify bug priorities". This is because different email programs will use different values for priority.

Prio will be mapped now, Thank you!

Good to hear.
Thanks for reporting this issue.