Mantis Bug Tracker - Forums

Mantis v. 1.0.8

I need to configure Mantis to work like this and im not sure how (or if i can)

3 types of users

Reporter (client)
Developer
Admin (me)

Reporter (client) reports an issue
Admin assigns the issue to developer. reporter DOES not see that the issue has been assigned to another person only that it is in process
Developer gets note that issue has been assigned to him. Developer and Admin and post back and forth on the issue and those emails will NOT go to reporter. If admin needs more info from reporter or to tell reporter something, there would be a way for Admin to post so that reporter does get an email. All bug notes between Dev. and Admin would not be seen by Reporter. Essentially Reporter only sees the selected Admin bug notes that the Admin wants him to see and NEVER sees the Dev bug notes. Developer needs to remain hidden.

Thanks for any help

Hi,

you can change access level if you don't want monitor bugs etc. in config_defaults_inc.php (approx. 1000 line).
Would your e-mails send automatically?

Antonia

Whatever you do.. do not change config_defaults_inc.php
Instead copy the variable you want to change to config_inc.php an make changes there.
This way you wont lose your changes during upgrade.

So If I do not want my client ( reporter ) to see that I have assigned a task to a certain developer what would I change? I am the front person for all bugs and there is not need for the reporter to see that the task has been assigned to someone else.

I also dont want the reporter to see the notes that flow between the developer and myself on the issue. Maybe this isnt the right software for me or is it?

Thanks!