Mantis Bug Tracker - Forums

Hello,

I have some project that some engineers (Developers) will be linked to it.

I will give the customer a reported access level. i need him just to report the issue. so we receive it as "New". he will not be allowed to change its status.

I just need some engineer to be notified by email when a "New" Issue is added. is that possible?

Thanks

Yes, search my posts for other email notification topics. I have posted how to do this several times.

Hi vzw614

I did search for your posts concerning this matter
I've tried this :
in config_inc.php I've added:

$g_notify_flags['new']['threshold_min'] = MANAGER;
$g_notify_flags['new']['threshold_max'] = MANAGER;

and I've added an account to a specific project as a manager send i've reported an issue, but still no email sent to this manager

Thanks

Has anyone gotten any emails from Mantis (are you sure Mantis is configured properly to be able to send emails)?

Make sure you have this line set...
$g_enable_email_notification = ON;

There is a page that allows you to test emails, open
\admin\check.php in your mantis directory and about half way down the page is a Test Email.

You can add these lines to config_inc.php to help debug email issues...
$g_log_level = LOG_EMAIL | LOG_EMAIL_RECIPIENT;
$g_log_destination = 'file:c:/mantis/mantis.log';

Change the log destination to a valid path on your installation.

Yes email notification is on. we receive email normally according to email notification configurations.

Thanks

I've copied those lines to config_inc:

$g_log_level = LOG_EMAIL | LOG_EMAIL_RECIPIENT;
$g_log_destination = 'file:c:/mantis/mantis.log';

and this is what i can see in this log after reporting a new issue (manager level is configured to receive an email, but no emails):

August 06, 2008 08:56 EEST mail_recipient bug=4765, add reporter=127
August 06, 2008 08:56 EEST mail_recipient bug=4765, drop 127 (own)
August 06, 2008 08:56 EEST mail bug=4765, type=new, msg=email_notification_title_for_action_bug_submitted, recipients=()
August 06, 2008 08:58 EEST mail_recipient bug=4766, add reporter=127
August 06, 2008 08:58 EEST mail_recipient bug=4766, drop 127 (own)
August 06, 2008 08:58 EEST mail bug=4766, type=new, msg=email_notification_title_for_action_bug_submitted, recipients=()


Any solution for this?

Thanks v much