Force note when re-assigning resource
Posted: 19 Mar 2009, 19:02
Hi all,
So I find it annoying when resources re-assign another resource but do not enter a note as to why its reassigned, what they should look at/for, etc. I was wondering if there was a way to force the user that is reassigning a ticket to another resource to include a note also.
So I find it annoying when resources re-assign another resource but do not enter a note as to why its reassigned, what they should look at/for, etc. I was wondering if there was a way to force the user that is reassigning a ticket to another resource to include a note also.