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Force note when re-assigning resource

Posted: 19 Mar 2009, 19:02
by ccarpinteri
Hi all,
So I find it annoying when resources re-assign another resource but do not enter a note as to why its reassigned, what they should look at/for, etc. I was wondering if there was a way to force the user that is reassigning a ticket to another resource to include a note also.

Re: Force note when re-assigning resource

Posted: 21 Mar 2009, 10:35
by giallu
No, right now there is no way to constrain a given transition to adding a note; someone else asked this for the "reopen" action, also.