Mantis Bug Tracker - Forums

I've been wrestling with this problem for months, and have even updated Mantis to the latest version (1.1. just in case it was a bug in an earlier version, but...

No matter what I do, I can not generate email notifications upon the submission of new issues.

I would think this would be governed by individual preference settings, but none of the people who have selected to receive "Email on New" get any.

I've even tried mucking around with settings in config_inc.php, but still no dice. Users receive all other email categories they are signed up for, for example Note Added, Resolved, Closed.

If I go in to "Manage Configuration", I don't see "new" mentioned in there at all, but I'm not sure if that's the problem or even how I would change this.

What do I need to do to fix this?

Thanks...

Have you checked the web server logs for errors?
Is Mantis sending out *any* emails?

hello I've got more or less the same problem of tokyojimu.
I'm working with mantis 1.1.8 on an Windows XP pc with Wamp server .
now I tried different configuration on config_inc.php and still I'm not able to make the people interested to get the mail on a new bug.
in the admin settings there's no field about "mail on new ", I've checked all the fields on the user preferences leaving them as any , but the only mail I'm able to send is when I put anote to an already existing bug .
I've searched over forums and so on without success, so please If you've got the chance to give me an advice or a link where you've already closed a similari discussion It will be fantastic .
thanks a lot

it seems that , with the easiest configuration possible i've solved, in part ,the problem ...
ok now the mails was sent just by checking the fields on the mail notification corresponding to reporter or manager and here I've got a doubt...
I think the modify on "mail notification" under the "administrative tools" are considered general configuration, in order to manage the sending depending on the privileges set in each projects is it enough to give the right configuration to the projects ( related user with their access preferences ) or do I need to set something else?

i.e.:
as general rules I send the mail to all the reporter ( r1,r2,r3) and manager (m1,m2,m3) ( mail notification page)
in the project configuration I said : people related to project 1 ( p1) are : r1, m1,m2

reporting a new bug on project 1 , did mantis send a mail on new to every reporter and manager or just to r1,m1 and m2 ?

apart from that doubt everything works perfectly .
thanks for your time

I succeed in understand what's wrong , hoping that the following helps somebody who has the same problem :

my projects were pubblic , now they are all private .
in the "mail notifications configuration" I've put reporter and manager ( I've got just these 2 different levels , but i'm sure it will work also with the others) fields check on all the interested fields for all my projects ( admin configuration ) .
Every projects has got its list of people related to it .
now only the manager and the reporter assigned to the specific project received the mail on new issue .
I know it sounds quite stupid, but I was stuck in here triyng to stop the mail to be sent to all the users

thanks