Mantis Bug Tracker - Forums

Hi Guys,

i have a question, a normal User who has Reporter Permissions can reopen a Issue if the status is closed.
I would like to disallow this. My idea is when ticket is resolved then the reporter can reopen the Issue, if the Issue is closed then it should be really closed for the reporter.
Is it possible to setting up Mantis like this?

Thanks fpr your help in Advance

In a standard 1.1.x installation it is just the other way round you want.
Closed issues can be reopened by reporters, resolved issues not.
Maybe this is "works as designed" and can be discussed contrary.

There are new configuration options concerning reopening in 1.2, but AFAIK not what you need.
Maybe there should be an option like $g_bug_reopen_status_treshold.

There are also some known bugs regarding reopening, for example have a look at
http://www.mantisbt.org/bugs/view.php?id=9828

You should enter a feature request in MantisBT own tracker

atrol wrote:In a standard 1.1.x installation it is just the other way round you want.
Closed issues can be reopened by reporters, resolved issues not.

I have to correct myself.
In a fresh installation of 1.1.8 without any further configuration it is allowed for reporters to reopen "closed" and "resolved" issues.