User Tools

Site Tools



This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
mantisbt:issue:7721 [2015/09/13 02:55]
vboctor [Plugins & scripts related]
mantisbt:issue:7721 [2015/09/13 02:57] (current)
vboctor [Request Tracker]
Line 111: Line 111:
 TODO: Add other links towards another open source tool could be a good solution TODO: Add other links towards another open source tool could be a good solution
-==== Request Tracker ==== 
-RT (Request Tracker) is an enterprise-grade open source (GPLv2)  issue tracking system, usefull for bug tracking, help desk ticketing, customer service, workflow processes, change management, network operations, youth counselling and even more. Perhaps Full ITIL Compliant ([[|RT::Extension::SLA]], [[|RT::Authen::ExternalAuth]] ),  
-  * Site: [[|]] 
-==== OTRS ==== 
-OTRS (Open-source Ticket Request System) is an open source (AGPLv3) software system for managing a wide range of business processes, from Help Desk to Support Center to IT Service Management.(OTRS::ITSM), 
-  * Site: [[|]] 
-==== GLPI ==== 
-GLPI, an initialism for Gestionnaire libre de parc informatique (Free Management of Computer Equipment), is a free trouble ticket system software that anyone can use to build up a database with an inventory for computer equipment (computers, software, printers, etc.). 
-In v0.78, [[|Ticket are managed by Impact / Severity / Priority]]. SLA will be introduce in v0.80 
-  * Site: [[|]] 
 ==== External links ====  ==== External links ==== 
mantisbt/issue/7721.1442127339.txt.gz ยท Last modified: 2015/09/13 02:55 by vboctor