Differences

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--- mantisbt:issue:7721 [2015/09/13 02:56] – [GLPI] vboctor
+++ mantisbt:issue:7721 [2015/09/13 02:57] (current) – [Request Tracker] vboctor
@@ Line 111: / Line 111: @@
 TODO: Add other links towards another open source tool could be a good solution
-==== Request Tracker ====
-RT (Request Tracker) is an enterprise-grade open source (GPLv2)  issue tracking system, usefull for bug tracking, help desk ticketing, customer service, workflow processes, change management, network operations, youth counselling and even more. Perhaps Full ITIL Compliant ([[http://search.cpan.org/~ruz/RT-Extension-SLA-0.03/lib/RT/Extension/SLA.pm|RT::Extension::SLA]], [[http://search.cpan.org/~zordrak/RT-Authen-ExternalAuth-0.08/lib/RT/Authen/ExternalAuth.pm|RT::Authen::ExternalAuth]] ),
-  * Site: [[http://bestpractical.com/rt/|bestpractical.com]]
-==== OTRS ====
-OTRS (Open-source Ticket Request System) is an open source (AGPLv3) software system for managing a wide range of business processes, from Help Desk to Support Center to IT Service Management.(OTRS::ITSM),
-  * Site: [[http://otrs.org/|otrs.org]]