====== User survey ======


[[.admin:surveys]]

===== Candidate survey questions  =====

Final draft, pending setup in the surveys applications.

References:

  * [[https://wiki.mozilla.org/Bugzilla:Survey|Bugzilla survey 2008 ]]
  * [[https://git.wiki.kernel.org/index.php/GitSurvey2012|Git User's survey 2012]]

It's interesting that the Bugzilla survey was aimed at a small number of organisations using MantisBT, rather than its direct users. Something to consider for us as well - perhaps by having two different surveys - organisations versus end-users.


==== User role ====

  - How to you usually use MantisBT:
    - I am a MantisBT user - I report/edit bugs
    - I am a MantisBT administrator - I set up projects, categories, users etc
    - I am a MantisBT system administrator - I manage at least a MantisBT installation on a server
    - I am a MantisBT developer - I contribute to the MantisBT core or to a plugin
  - [all] Country 


==== Platform ====

  - [administrator] What Operating System do you run MantisBT on? (+ version)
  - [administrator] What Database server do you run MantisBT on? (+ version)
  - [administrator] What Web server do you run MantisBT on? (+ version)
  - [administrator] Which PHP version do you use?
  - [administrator] Which file upload method do you use? (DISK, DATABASE or FTP)
  - [administrator] Which login method do you use? (MD5, LDAP, BASIC_AUTH, HTTP_AUTH, PLAIN, CRYPT, CRYPT_FULL_SALT)
  - [administrator] How many projects are there in your MantisBT instance?
  - [administrator] How many active users are there in your MantisBT instance?
  - [administrator] How many bugs* do you have in your MantisBT instance?  ==> hopefully not too many but if you do please report them on our bugtracker [link] ;-) joke aside, this should be reworded, at least use the word 'issues' instead of bugs 
  - [administrator] What plugins do you have installed in your MantisBT instance?
  - [administrator] Do you run MantisBT on your own server or on a hosted instance?

==== Current status ====

  - [all] Do you currently use MantisBT?
    - If not, why not and which tools are you using now? 

  - [all] Which version of MantisBT are you running?
  - [all] How would you rank MantisBT in terms of {usability, performance, look and feel,documentation}?

==== Future ====

   - [all] What would be three things that you would change or improve substantially in MantisBT? Should allow users to type in suggestions, perhaps link to [[feature_candidates]]
     - we might consider having some initial options here and also a large free text field ( should restrict checkboxes to 3 )
     - Better look and feel
     - Keyboard shortcuts for navigation and other common actions
     - Extended reporting capabilities
     - Ability to download and install plugins from the administration interface
     - Better performance
     - Better support for other database engines ( which ? )
     - Ability to vote for issues
     - Ability to preview attachments inline ( videos, images )
     - Wysiwyg (or alternative structured text like Markdown ) editor
     - Diff-style email notifications

   - [all] I would continue using Mantis if it would function only on recent versions of modern browsers ( currently IE 8+, latest Firefox/Chrome/Safari ). Moving to more modern browsers also involves a more streamlined and modern UI.


===== Contributions, comments =====

   - [developer] Have you ever tried to contribute to MantisBT?
     - If yes, were you successful?
     - If no, why
       - lack of {skill,time,interest}
       - barrier of contribution to high {missing documentation, code hard to understand, no support from developers}
    - [all] Mobility related question - tablet/phone usage? MantisTouch vs. other apps?(vboctor)
    - [all] What form factor? (vboctor)
      - Small Screen (Phone or iPod)
      - Tablet (iPad, Kindle Fire, Galaxy Tab, etc)
      - Desktop
      - Other    
    - [all] Demographics - should we ask about the field of the company using MantisBT? e.g. IT, Hospitality, Financial, Insurance, etc? (vboctor)
    - [all] Do you interact with MantisBT using a custom-built client - SOAP API? (vboctor)
    - [all] How did you know about MantisBT? (vboctor)
      - Used it in previous jobs
      - Search engine
      - Social networks (e.g. Twitter)
      - Word of mouth
      - Seen it used by others
      - Read a review or a blog post
      - Through my hosting company
      - Featured on some site (e.g. Sourceforge)
      - Others
   - [all] General feedback and suggestions for MantisBT? (vboctor)
   - [all] Optional: contact e-mail (dregad)
   - [all] I am interested in becoming a member of the core dev team - [we might as well seize the opportunity to try and draw in some fresh forces] (dregad) ; I would reformulate as _I am interested in helping MantisBT improve_ and them giving a list of options, like documentation, code, support in forums etc