mantisbt:support_corner
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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| mantisbt:support_corner [2012/10/08 07:08] – Referenced snippets, rewording, layout dregad | mantisbt:support_corner [2014/01/09 08:54] (current) – dregad | ||
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| ====== Support Corner ====== | ====== Support Corner ====== | ||
| - | Our target should always be to resolve more bugs than our incoming rate. Use the [[http:// | + | Our target should always be to resolve more bugs than our incoming rate. Use the [[http:// |
| Line 12: | Line 13: | ||
| * duplicates | * duplicates | ||
| * support requests (i.e. issues that are neither a bug in Mantis nor a new feature request) as //no change required//. Use of the predefined **snippet: Resolve - No Bug/ | * support requests (i.e. issues that are neither a bug in Mantis nor a new feature request) as //no change required//. Use of the predefined **snippet: Resolve - No Bug/ | ||
| - | * bugs related to old releases (see **snippet: Resolve - Old Version**) | + | * bugs related to old releases (see **snippet: Resolve - Old Version**), |
| * " | * " | ||
| * old localization bugs (prior to swite-TranslateWiki), | * old localization bugs (prior to swite-TranslateWiki), | ||
| Line 24: | Line 25: | ||
| Help with the forums would be greatly appreciated as well. | Help with the forums would be greatly appreciated as well. | ||
| + | |||
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