View Issue Details

WikiJump to Notes
IDProjectCategoryView StatusDate SubmittedLast Update
0017331mantisbtbugtrackerpublic2014-05-13 04:112015-11-03 17:51
Reporterporush mittal Assigned To 
PrioritynormalSeverityminorReproducibilityalways
Status newResolutionopen 
PlatformWndowsOSWindows XPOS VersionWindows XP
Product Version1.2.17 
Summary0017331: Reporter can reopen the close issue
Description

Reporter either can reopen the issue of all status or can not reopen the issue after configuration change .

We need to have the functionality where resolve ticket can be open but close ticket can not be reopen .

TagsNo tags attached.

Activities

Maxim.Grishin

Maxim.Grishin

2014-05-13 09:40

reporter   ~0040276

You can set workflow not allowing tickets to go from "closed" to "new" state, but allowing a route from "resolved" to "new" with reopen rights for "reporter".
jessica-pecho

jessica-pecho

2014-05-15 05:03

reporter   ~0040286

hello, i have the same issue. after i upgrade mantis users with developer access level wasnt able to reopen ticket only the one who report was able to open it.

please help.

thank you,
bea